CMMS / The Service Manager

What is The Service Manager (TSM) ?…

TSM service management software helps field service repair and maintenance operations efficiently manage their business activities.

TSM is designed around the business cycle of a field service operation to automate and streamline service management workflow. The business cycle of a field service management operation includes:

Job Logging and Call handling

Instant viewing of customer details, history and contracts
Technician scheduling, notification and dispatch
Tracking of labour, parts and miscellaneous charges
Equipment history and resolution statistics
Managing inventory levels in one or more stock locations
Generating purchase orders for stock replenishment
Management of preventative service agreements, warranty entitlement and Service Level Agreements
Sales of parts
Generating invoices for time and materials, integration with leading accounting software
Analysis of information captured for management decision making to further improve profits, productivity and streamline processes
TSM helps a field service operation be more profitable, deliver improved customer service and reduce costs by freeing up time to find new ways to generate increased revenues.

TSM Field Service management software is the missing link in the Customer Relationship Management cycle

For organisations that service equipment, The Service Manager (TSM) is the missing link in the customer relationship management (CRM) strategy, this includes sales force automation, marketing, customer support (help desk) and service. The ability to seamlessly share information between these functions enabling employees to provide better customer service.

The integration of a service management application with other company systems ensures that employees know the current and historical customer service activity, and resolution statistics can be fed back to improve processes. Sales personnel instantly know the service history of their customers. Other components of CRM feed the service management system, providing engineers with data on customers, warranty entitlement, sales and support histories, and equipment information. Finally, TSM integrates with leading accounting systems to provide seamless invoicing functionality with no duplication of input required.

Suitable industries include:

• Information Technology
  
• Telecommunications
  
• Air Conditioning - HVAC
  
• Equipment Service
  
• Utilities
  
• Security Installations
  
• Contractors
  
• Plumbers
  
• Electricians
  
• Builders
  
• Medical Electronics
  
• Manufacturing