Service & Support

HEAT Solutions provide world-class customer services and support software suites; complete with asset tracking, knowledge management, self-services and web-enabled help desk solutions.

The award-winning HEAT family of software products delivers rapid results to your service and support organizations. Whether you offer a customer-facing call center or an employee help desk, HEAT will resolve your common service and support issues.

HEAT® Service & Support™ software delivers an easy-to-use, full-featured customer service and support solution with a single view of the customer, enabling your organization to reduce labor and systems costs, streamline customer support interactions and improve customer retention. This award-winning, affordable, practical solution helps you control your employee service and support issues and resolve them quickly and effectively.

Integrated with GoldMine® Business Contact Manager Corporate Edition, HEAT Service & Support creates a complete Customer Applications solution - a new breed of customer relationship management (CRM) software - GoldMine® FrontOffice™.

HEAT add-on modules deliver even greater value:

▪ iHEAT - Enables 24/7 remote access to HEAT using any Web browser -- no plug-ins required

▪ HEAT Self Service - Allows customers to service their own needs anytime

▪ HEAT Asset Tracker - Saves your IT budget up to 30%

▪ HEAT Plus Knowledge - Increases employee productivity and improves customer service levels

▪ HEAT Plus Call Center - Integrates your support center with computer telephony for increased workflow and improved call handling

▪ HEAT® Plus Remote Support Suite – Enables fast and secure support for your customers via the Internet.

HEAT PowerDesk is an entry-level service and support automation solution designed specifically for growing businesses. Based on the award-winning HEAT® software, PowerDesk provides the specific features and functionality required by developing organizations.

HEAT PowerDesk Add-On Modules:

▪ iHEAT - Enables 24/7 remote access to HEAT using any Web browser -- no plug-ins required

▪ HEAT Self Service - Reduces service desk calls up to 15%