Key Features:
▪ Auto Tasking - Group and perform several tasks with a single
keystroke (i.e. sending e-mails, printing work orders, launching
other applications).
▪ Quick Features - Quick Calls, Quick Assignments
and Quick Journals: Define simple, repetitive tasks - accessible
with a single click. Quickly copy critical information from one
call to another.
▪ Automatic Ticket Generator (ATG) - Auto Ticket Generator
automatically creates new call tickets and updates existing call
tickets via a variety of sources, including MAPI (i.e. Outlook,
GroupWise, etc.) and POP/SMTP. Additionally, Auto Ticket Generator
can automatically respond to requests for call ticket information
and status
▪ HEATBoard Linked Calls - Save time and work by allowing
multiple calls to be linked to an issue, updated and closed automatically.
Callers can be automatically informed that their issue is being
addressed.
▪ Comprehensive Reporting Tools - PowerDesk comes
with Answer WizardTM which provides convenient pre-defined reports
and a "consultant-in-a-box" to help you ask the right
questions and get the right answers.
▪ 24/7 Technical Support - Web-based tool for support
technicians that includes access to FAQ's, 'How to' and 'How can
I' searches, self-help/self-healing tools, the ability to post questions
to the user community, and gain access to technical white papers.
▪ Scalable Solution - PowerDesk is totally compatible
with HEAT Service & Support software - As your company and functionality
requirements grow, so does your support operation.
▪ Excellent HEAT Support - FrontRange Solutions customer
service and support has been rated excellent by META Group, Inc.,
a leading IT analyst.
These HEAT PowerDesk add-on modules can create
even greater value!
▪ HEAT® Self Service™ - Installed on your
server, HEAT Self Service allows employees and/or customers to log
issues and answer their own questions without calling the support
center; reducing call volume, boosting customer satisfaction and
providing realized call center savings.
▪ iHEAT™ - Provides technicians remote access
to HEAT or HEAT PowerDesk over either network connections or dial-up
access with no additional plug-ins required. Enables 24/7 remote
access to core HEAT functionality, allowing technicians greater
mobility and productivity. Included with HEAT 6.4, available for
HEAT PowerDesk.
▪ GoldMine® FrontOffice - Combine HEAT PowerDesk
with GoldMine Sales & Marketing to create a powerful tool that
helps small to medium-sized businesses manage the entire customer
lifecycle.
In an independent survey, 98% of HEAT users said they would recommend
HEAT to a peer.
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