Date: July 15, 2009
Al Ahli International Bank acquired GoldMine CRM solution to be installed at first for the proper follow up and management of all retail loans. The project was fully completed b July 2009 and the bank will be seeking to expand the utilization of GoldMine in other departments in the up coming months

Date: June 15, 2009
JMG Ltd a leading company focused on selling, installing and maintaining generator sets in Nigeria has signed an agreement to implement a full CRM solution for its operations. The solution is composed of the following integrated systems:

- GoldMine Premium Edition : For the thorough contact management along the sales/opportunities management

- QuoteWerks : For the issuance and management of all sales quotations

- ServiceCEO: For the Field Service management

- Go Global for Windows : for a web access of all the mentioned solutions.

The project has been installed in the second quarter of 2009 and will go live in the 4th quarter after additional integration with the existing ERP is completed.

Date: May 27, 2009
<(May 27, 2009) AUSTIN, TX - MicroMain Corporation, a leading provider of asset and facility management software and services, today announced the release of version 7.2 of MicroMain™ Maintenance Management software. This computerized maintenance management software (CMMS) is used in more than 5,000 sites worldwide.

“This is one of the most comprehensive upgrades ever for MicroMain software,” said Pat Conroy, President of MicroMain. “Our Development Team has taken a great user interface and made it even easier to navigate and set personal preferences. We’ve also added very significant functionality within the core program and as add-on options.”

The new MicroMain Security Administrator improves the level of role/permissions control with a simple point-and-click interface. Administrators can import user profiles from Microsoft Active Directory® or manually create new users and groups. Then they easily set up groups by role or department and determine permissions for the group and/or individual users. Color-coded permissions allow administrators to see at a glance who has full access, limited access such as “add/edit” or “read only,” or no access to specific system features or functionality.

In addition to the Security Administrator, MicroMain Maintenance Management also includes new Work Order Archiver and Data Dictionary utilities.

Many features have been added to MicroMain’s software due to customer requests. One such request, which expanded functionality beyond standard maintenance, was for rounds functionality. With this new feature in version 7.2, users can set up checkpoints and schedule security rounds. Using barcode-enabled PDAs, security or other night-duty personnel can verify that doors are secure, check that exit lights are working, or confirm condition or status of other assets. As each checkpoint is scanned, instructions can be displayed on the PDA to describe actions to be taken based on observed conditions. This feature allows anyone to conduct scheduled rounds with minimum training.

Work order service escalation is a new 7.2 feature available as an add-on to the core program. With this feature, users can ensure that service requests are addressed within a specified period of time. When a request for service is received, a series of email notifications is automatically triggered to alert appropriate personnel.

In addition to these major features, customers have been pleased to see new options for parts cloning, “my work orders” for individual maintenance staff, and work order posting to labor calendars. Improvements also include expanded use of barcodes, new alerts, and additional email options. Enhanced purchase order features include new formats, new part filters, and additional cost/tax fields and calculations.

More than 40 reports have been added to the 400-plus standard reports already available with MicroMain Maintenance Management. In addition, new filtering options allow users to generate a virtually unlimited number of reports detailing specific information and date ranges. With version 7.2, users can group report “favorites” and easily export reports to Microsoft Excel® spreadsheets.

With version 7.2, MicroMain continues to provide a healthcare version of the software aimed at addressing biomedical department needs. The company also continues to make the software’s source code available, at no additional charge. By having access to the source code, customers can develop their own customizations or can outsource customization to a vendor of their choice.

About MicroMain MicroMain Corporation (www.micromain.com) provides award-winning asset and facility management software and services to organizations worldwide. All MicroMain products are delivered with source code, an unprecedented offering that gives each customer complete solution control and flexibility. With MicroMain’s easy-to-use systems, customers streamline maintenance operations, improve facility management, simplify capital planning, and reduce costs.

Since 1991, more than 3,100 customers—in education, healthcare, hospitality/recreation, manufacturing, property management, corporate facilities, the public sector, and many other industries—have chosen MicroMain for their maintenance and facility needs. Privately owned, MicroMain is headquartered in Austin, Texas.

Date: November 10, 2007

National Industries Company for Building Material (NICBM) is one of the largest manufacturers if building products in Kuwait.

Following a stringent analysis on all the potential CMMS solutions available in the market along the possibility to build their own system, the management has decided to proceed with the Oracle version of MicroMain Enterprise CMMS .

This is the first Oracle based MicroMain installation in the Middle East and the implementation was succesfully carried out in October/November 2007.

The international Oracle based version of MicroMain includes full customizations of all fields and reports along a translation module that would seamlessly translate any core program's field label from english to arabic.

Date: November 06, 2007

University of Nicosia in the island of Cyprus has signed up for a comprehensive implementation of a Maitenance Management Solution based on multiple products of MicroMain .

In 2007, InterCollege was finally accredited as a full University by the local bodies and chaned accoridngly its name to Univerisity of Nicosia. This important status change along ongoing expansion plans have increased the pressure on the internal asset and maintenance management.

Following various in field demonstrations, the university chose to implement MicroMainXM the core CMMS of MicroMain corp, along various Add ons such as:

- xmREQUEST : That enables authorized staff to send Work Requests over their network.

- xmMOBILE: PDA based system that provides full mobility for the technical staff ( opening and closing work orders)

- xmkTRAK: used for a comprehensive Key management

The implementation is ongoing and will be finalized by the end of 2007.

Date: March 01, 2007

In an additional move stengthening its leadership in the Lebanese market, MicroMain XM has been chosen by LibanPost for their Maintenance Management Solution.

The system will be installed in LibanPost headquarter in Beirut Airpot Free Zone and will be used to manage all 56 outlets around the country from a central location.

Date: February 02, 2007

IKEA Kuwait, has chosen MicroMain XM for the comprehensive Maintenance Management Solution in its new flagship retail facility .

MicroMain will help automate and process internal maintenance procedures while providing all key benchmarks and reporting tools for the managers.

Date: October 24, 2006

St George Hospital, one of the largest hospitals in Lebanon , has chosen MicroMain as their sole CMMS application for both their biomedical and engineering departments.

MicroMain will help them build a comprehensive asset and maintenance management while building KPI and benchmarking for a continuous improvement monitoring,

The core product has been supplemented with the PDA based Asset Scanning and Management .

Date: January 01, 2006

Khatib & Alami, one of the top 70 consulting firms in the world has chosen GoldMine for its CRM application in its GIS and projects divisions.

The project will initially be implemented in its Beirut HQ and will be later expanded for their other regional offices through the iGoldMine web application. In addition to the core GolMine licenses, Khatib & Alami has purchased the following Add ons:

- Detail Plus for extending the GoldMine forms capabilities

- GoldMine Integration Services for MS Exchange : For full integration with MS Exchanger

- GoldBox: For the integration of GoldMine with third party software and database

Date: January 01, 2006

DROM CAMENA, a full subsidary of DROM (Germany) which specializes in the sales of raw chemical ingredients for all perfume related companies worldwide , has chosen GoldMine for their CRM application.

GoldMine will help all sales consultants and management to fully caters the large region they serve from their Lebanese HQ which spreads from India to Morroco .

Date: December 20, 2005

MicroMain Corp , a leading provider of CMMS (Computerized Maintenance Management Solutions) has chosen Open Linlk to become their regional partner . Open Link will be focusing initially on the following markets ( on the top of Lebanon) : Saudi Arabia, UAE , Qatar, Kuwait , Cyprus and Greece .

The CMMS market has been steadily growing globally and still is underserved in the region. Open Link is preparing the launching of the product in the mentionned countries within the first hald of 2006 and will be providing all needed maintenance management consultancy in addition to the implementation of projects.

Open Link has already established its leadership in the Lebanese market with projects done for Holiday Inn/Dunes Centre, Grand Hills Village Hotel, Brasserie Almaza, St George Hospital ,...

Date: June 20, 2005
Cesar Debbas & Fils  , the leading lighting company in Lebanon has implemented a 22 users GoldMine project integrated with the advanced sales quotation QuoteWerks. Together, they provide a comprehensive visibility of all sales activities of all sales consultants and help improve Customer Relationship. In addition, they provide all needed Dashboard analysis for better management decisions.

Date: May 05, 2005

Metro Superstore which has 2 large stores in Lebanon and part of its built up on its advanced Customer Loyalty Program, has chosen MicroStrategy as their Buisness Intelligence application.

MicroStrategy will help Metro analyse all loyalty related customers' purchases trends in order to better serve them through advanced targetd marketing strategies.

In a second stage, Metro will extend MicroStrategy into their Supply Chain Management.

Date: August 25, 2001
Open Link  has been appointed as a distrbutor for QuoteWerks , a leading sales quotation software by Aspire Technology Inc (USA). QuoteWerks can be used as a stand alone software with built in extensive contact management list and advanced products identification And alternatively, it can be TOTALLY integrated with Goldmine CRM suite from FrontRange Solutions.

Date: August 22, 2001
AUB?s Infrastructure involves the collective set of resources the HEAT product family offers to enable AUB delivering quality services and support to its 2500+ IT assets. Beside the basic functionality of a traditional Help Desk system, AUB has very specific requirements which include managing the procurement process and spare part orders traking and inventory control. HEAT, along with HEAT Self Service, will enable AUB to achieve their goal. HEAT was among other products that AUB was considering: products included Remedy, Track-It and support Magic, etc. Because of complete features and its customization capabilities and the many set of tools that are bundled for free with HEAT, AUB has decided to choose our product,

Date: August 05, 2001
After an extensive training program in Dubai, Open Link  has been certified as an offical Service center for all FrontRange Solutions products including the Goldmine CRM suites and the Heat HelpDesk Solutions.