Streamline your efforts

GoldMine® Premium Edition is the relationship management solution your business needs to take sales opportunities from contact to contract.

GoldMine Premium Edition allows you to:

▪ Organize, coordinate, & maintain e-mail & schedules with the integration for Microsoft® Outlook®

▪ Use the new My GoldMine desktop to personalize your business critical content from the Web or GoldMine

▪ Utilize the easy-to-use Contact Search Center

▪ Simplify the creation, tracking and completion of complex sales opportunities and projects with the redesigned Opportunity and Project Manager

▪ Allow users to export and import data in XML format.

Features:

Relationship Management
GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization

Contact list views include preview panes for quick navigation to detailed information of any contact.  Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information

Sales Management

Opportunity Management
GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
Quickly create Projects based off of opportunity information.  GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project

Forecast Management
*Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
*Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
*Administer forecast pipelines in real-time for the greatest revenue impact

Marketing Automation
Campaign Management
*Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
*Better understand your customer targets and marketing activities.
*Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns.  

Customer Support
Case Management
*Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
*Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
*Places important client information in the hands of your service agents so they can resolve service request quickly and accurately